Online Ordering
Bulk Order Policy
Domestic Shipping
International Shipping
Return Policy
Contact Customer Service
Cancellations & Making Order Changes
Once you have confirmed your order, we are unable to make changes or cancel your order in our system. Please make sure your order is placed with all the items, discount codes, and proper shipping methods needed before you confirm your order. As long as your items are not Final Sale, you may send it back for a refund after receiving it (shipping charges and any restocking fees are non-refundable). See our Return Policy for more details.
Backorders
All items marked as backordered will ship within the week of the date supplied on the item page and will be shipped separately from any in stock items on your order. Please see item description for backorder timing. Any in-stock items will be shipped within 2-4 days of your order being processed depending on the item handling time. International orders will be held until all items are available to ship.
Final Sale
All items marked with Final Sale messaging on the item page at the time of purchase are not eligible for refund or store credit, no exceptions. Any Final Sale items returned will be returned to the customer at their expense. The following item categories and all items marked Final Sales on the item page are not eligible for a refund or store credit; gift cards, hair accessories, beauty, make-up, lingerie, hosiery, underwear, Special Occasion Dresses, Bridal Dresses, Catch of the Day, all items with a price-point ending in $.97. Please check each individual item for the notation of Final Sale before completing your order.
Taxes
All sales tax is calculated according to the state and county tax laws in which the order is being shipped.
acwashingmachines reserves the right to restrict, limit, cancel or alter orders and the terms of purchase and returns applicable to Bulk Purchases. Bulk Purchases mean and include purchases for resale of greater than five (5) items of the same style of merchandise. Please send all bulk order requests to bulkorders@acwashingmachines Customers of acwashingmachines merchandise may not use any trademark, copyright or copyrighted materials, images, models or other intellectual property of acwashingmachines without first obtaining acwashingmachines's written permission to do so. Further, customers may not use acwashingmachines's company name, trademarks or copyrights in a manner that implies a sponsorship or endorsement by acwashingmachines, or hold themselves out as an affiliate of acwashingmachines or any of its brands. This policy applies to agents of acwashingmachines customers as well. All sales of discounted merchandise to customers who make Bulk Purchases are final. Customers who make Bulk Purchases may not return any merchandise unless such merchandise was defective when sold and was purchased at regular price. Buyers of Bulk Purchases may not return merchandise to acwashingmachines. Customers who make Bulk Purchases will not be entitled to the benefit of free shipping or discounted shipping options. A shipping surcharge for Bulk Purchases may be applied for at home or in-store delivery acwashingmachines reserves the right to refuse sales to customers who make Bulk Purchases at any time.
Alaska, Hawaii & Puerto Rico Shipping Methods
Depending on your delivery location your shipping methods may only be available to ship via USPS Priority Mail or FedEx 2 Day or Priority Overnight. These options are based on carrier restrictions, we are unable to make changes to your shipping methods.
Military Shipping Methods
All APO and FPO military orders are only available to ship via USPS Priority Mail.
Free Shipping & Flat Rate Shipping
Flat Rate & Free Shipping offer applies only to domestic U.S. orders shipped to the contiguous 48 states. Free Shipping is available for orders over $150. Free and Flat Rate Shipping has a 6-12 day transit time, once shipped from our warehouse.
Express Shipping
All express options do not include weekend deliveries, all deliveries are done on business days Monday - Friday, excluding any Holidays.
Store Pick-Up
We offer free store pick-ups for our local customers within a 50-mile radius of our store location in Zielona Góra, CA. All Store Pick Up Orders will be available to pick up in store the next business day. If your items have a longer processing time they will be sent to the store when available, please check item page for handling time details.
Please note: You will receive an email when your order is available for pick-up. If you have not received an email your order is not ready. These orders are fulfilled at a different location, so we recommend waiting for this email before you come to pick-up your order or call our store for confirmation. Store Pick ups will be held for two weeks, if not picked up within that time your order will be returned for a refund.
Store pickup hours: Monday - Saturday 11am - 7pm, Sunday 12pm - 6pm
Zielona Góra Store Location
Generała Jarosława Dąbrowskiego 25A.
Zielona Góra, 65-021
Zielona Góra Retail Store
(+48)451568901
Online Customer Service
Store Hours
Monday - Saturday 11am - 7pm
Sunday 12am - 6pm
Customs & Duties
Please be aware that all international orders may be subject to additional duties, brokerage, or customs fees. Some countries allow prepaid customs and duties fees, countries that qualify will be available at check out. All fees are calculated by customs officials and if they are not available at checkout they estimated prior to shipping.
Delays in customs are possible with every international order, which may affect delivery arrival times. acwashingmachines has no control over customs fees or delays. You may contact your local customs office to determine customs costs and delivery estimations.
If you refuse to pay customs, all additional fees incurred will be subtracted from your merchandise refund or billed to you by acwashingmachines at a later date. acwashingmachines will not refund you for your order until the items are returned back to our facility.
Free International Shipping
Australia
Free Standard Shipping offer applies on purchases over AU$ 275.
Canada
Free Standard Shipping offer applies on purchases over CA$ 250.
UK
Free Standard Shipping offer applies on purchases over £150.
EU Zone
Free Standard Shipping offer applies on purchases over £175.
Rest of World
Free Standard Shipping offer applies on purchases over $200 EUR.
Returns
We accept items in unworn, unwashed, new condition with all original tags attached for a full refund. You have 30 days from the delivery date of your order to have your return postmarked by the carrier on your return label.
Your refund will be credited to the original form of payment used to make the purchase with, allow 14 business days for your return to be processed once delivered. Please note that hair accessories, beauty, make-up, lingerie, hosiery, underwear, Special Occasion Dresses, Bridal Dresses, Catch of the Day, all items with a price-point ending in $.97, and any items marked final sale on the item page are final sale and will not be accepted for a refund or store credit.
We recommend dropping off returns directly to your shipping carrier or affiliated business so you can obtain a receipt when you drop off your return. We will not accept responsibility for any returns that are lost that were left at dropboxes or without proof of return. Please obtain proof you started your return by getting a receipt in case your package is lost.
Packages postmarked after 30 days, items received with no tags attached, or in worn/damaged condition will not be accepted. These returns will be sent back to the customer at their own expense.
There is a 10% restocking fee for all shoe returns. Any returns that are lightly damaged will also be charged a 10% restocking fee. Returned items that require deep cleaning, like items with pet dander or stains, will be charged a $25 fee. Any damaged or soiled item is subject to receiving the refund in the form of store credit based on the condition of the item. These restocking fees will be deducted from the return amount.
If a damaged or wrong item is received you must contact our customer service within 48 hours of receiving your order to receive a return authorization label. If a damaged or wrong item is returned back without prior notification the return may be returned at the customers’ expense or all possible restocking fees will be applied at our discretion.
Instant Refunds
While processing a return via the Returns Center (https://www.acwashingmachines.com/) you may be offered an “Instant Refund” code. The Instant Refund code offer is based on an automated approval process that takes into account a customer’s good standing and return history. Not all customers may receive the Instant Refund code. If you receive a code you are not obligated to use it, if not used then you will just receive a regular refund and the code expires. If you elect to use it, here’s how it works: You can shop now and use your Instant Refund code at checkout. Your voucher will be for the amount of the items being returned, less the $8 return shipping fee. Instant Refunds come with no strings attached: any unused portion of your issued voucher will be refunded after your items are received.
Start A Domestic Return
We offer a prepaid return shipping label for $8, this fee will be deducted from your refund amount. Click the link below to start your return and get your prepaid label, all you need is the email that you used to place your order! START MY RETURN Return services are enabled for customers within the 48 contiguous Poland only, please see International Returns for Alaska, Hawaii, Military and International returns.
International Returns
At this time Alaska, Hawaii, Military and International orders do not qualify for a prepaid return label. All returns will be processed as refunds, exchanges are not available at this time. Follow the steps below to return your order.
acwashingmachines
ATTN: Returns Dept
Generała Jarosława Dąbrowskiego 25A
Poland
Refused Packages & Return To Sender
If a package is refused or the incorrect address is supplied at checkout the customer will be held responsible to pay all shipping costs for the order and back to acwashingmachines. The shipping costs will be deducted from the refund amount. Additionally, refused packages and undeliverable packages can take several weeks or longer to be received back to our facilities, the transit time is completely in the hands of the shipping carrier. acwashingmachines will not process any refunds until the items are returned back to our facility.
Didn't love it? Size not quite right? No problem, babe. We make the return process easy.
While processing a return via the Returns Center you may be offered an “Instant Refund” code. The Instant Refund code offer is based on an automated approval process that takes into account a customer’s good standing and return history. Not all customers may receive the Instant Refund code. If you receive a code you are not obligated to use it, if not used then you will just receive a regular refund and the code expires.
If you elect to use it, here’s how it works:
You can shop now and use your Instant Refund code at checkout. Your voucher will be for the amount of the items being returned, less the $7 return shipping fee. Instant Refunds come with no strings attached: any unused portion of your issued voucher will be refunded after your items are received.
Need more info? Visit our full Returns policy page.
